How many times has poor interpersonal skills damaged your organization in terms of lost business, impaired customer relationships and lack of coordination of internal processes?

This interpersonal skills training pack delivers key concepts and techniques that maximize staff interpersonal skills to develop and maintain competitive advantage.

Learning Objectives
At the end of this module participants will be able to:
• Identify the main obstacles to the effective use of Interpersonal Skills.
• Understand the components of the interpersonal process.
- Working Together
- Technical and Emotional Competence
- Traditional Assets
- Emotional Capital
- Knowledge Capital
• Understand techniques to maximize the effectiveness of Interpersonal Skills
- Push Styles (Aggression, Asscertion, Persuasion)
- Pull Styles (Questioning, Listening, Common Ground)
• Use these techniques to build an effective interpersonal process in any setting (Positive and Negative Thinking)
• Realize the benefits of having excellent Interpersonal Skills.
Interpersonal Skills Training Pack
- 70 Training Slides (customize if required - add logos, examples etc)

- 34 Page Comprehensive Participant Manual (print multiple copies)

- Highly Interactive Practical Exercises