Quality is expected – but do organizations always meet this expectation? So how do we make sure that quality ‘happens’?

By learning the core elements of a quality management system and integrating them within your organization you will see an improvement in quality, increase your customer satisfaction rate and gain an improved competitive advantage.

Learning Objectives

At the end of this module participants will be able to:
• Understand the importance of quality management.
• Identify the key components of a quality management system:
- Quality Policy
- Procedures
- Specifications
- Records
- People
• Describe the factors that cause quality management systems to fail.
• Understand the different ways that you as an employee can affect quality.
• Use the material presented to develop a quality-centered approach to your role.
• Implement a quality management system.
Quality Management Training Pack
- 67 Training Slides (customize if required - add logos, examples etc)

- 44 Page Comprehensive Participant Manual (print multiple copies)

- Highly Interactive Practical Exercises