Receive the tools and techniques necessary to generate a concrete telesales process for gaining the maximum return from selling over the phone.

This telesales training pack is designed to prepare individuals and trainers to introduce an effective telesales process in any organization. It provides a strong foundation in telesales and how to develop an effective telesales process capable of delivering results after the course is over.

Learning Objectives

At the end of this module participants will be able to:
• Identify the main obstacles to effective Telesales.
• Understand the process behind successful Telesales.
- The Selling Equation
- The Telesales Process
- Telephone Techniques
- Managing First Impressions
- Manging the Call
- Voice and Attitude
• Understand a range of techniques that can be applied in Telesales activities.
• Explain the benefits of having an effective Telesales process.
• Use these techniques to build an effective Telesales process capable of delivering results.
Telesales Training Pack
- 52 Training Slides (customize if required - add logos, examples etc)

- 30 Page Comprehensive Participant Manual (print multiple copies)

- Highly Interactive Practical Exercises