Teach your staff to appreciate the true value of the saying "The Customer is King" and turn your organization into a truly excellent organization.
This customer driven organization training pack looks at the various components that come in to play and challenges you to critically assess your own organization as a Customer Driven Organization.
This course is designed to prepare individuals and trainers to introduce an effective customer-driven organization after the course is over.

Learning Objectives
At the end of this module participants will be able to:
• Identify the critical importance of the customer to any organization.
• See the importance of excellent customer service for internal and external customers.
- Expectations
- How to keep customers
• Identify the factors that prevent an organization from maximizing customer value.
- Loyalty and Switching Costs
• Understand how to critically look at customer service levels
- Awareness
- Application
- Activity
- Appreciation
• Establish whether your organization is truly customer driven.
- Listening
- Communication
• Identify different customer types and interact appropriately with them.
- Demanding
- Influential
- Steady
- Compliant
• Develop a customer-driven organization.
The Customer Driven Organization Training Pack Contains
- 69 Training Slides (customize if required - add logos, examples etc)

- 34 Page Comprehensive Participant Manual (print multiple copies)

- Highly Interactive Practical Exercises