Negotiation is a basic human activity.

However negotiation skills are not just required by the skilled salesperson or within labor-management relations negotiation is an important skill that should be developed within all staff.

Learning Objectives

At the end of this module participants will be able to:
• Understand the relationship between conflict and negotiation.
• Identify the key roles and responsibilities required by the negotiation team.
• Implement an effective negotiation process
- Preparation
- Opening Position
- Bargaining
- Movement
- Closing

Negotiation Skills Training Pack

- 50 Training Slides (customize if required - add logos, examples etc)

- 24 Page Comprehensive Participant Manual (print multiple copies)

- Highly Interactive Practical Exercises