Excellence cannot be an exception – it must become the rule by which a successful organization will flourish. The ability to define the excellent organization will continue to change as the criteria for excellence develops with advances in technology, process and customer expectations.

By taking a practical look at the current criteria for excellence as defined by the European Foundation for Quality Management in Europe and the Baldrige Award in the US this training pack offers immediate application opportunities to any organization.

Learning Objectives
• Understand what defines an excellent organization?
• Describe the components of excellence
• Explain the forms of excellence awards - Baldrige & EFQM
• Understand the nature of the main obstacles to excellence
• Use the information to increase the requirement for excellence
The Excellent Organization Training Pack Contains
- 63 Training Slides (customize if required - add logos, examples etc)

- 32 Page Comprehensive Participant Manual (print multiple copies)

- Highly Interactive Practical Exercises