Glad
I Could Help illustrates to employees how to respond
positively in difficult customer service situations.
Employees will see the most common internal and
external customer service situations, both over
the phone and face-to-face. In each situation,
employees will learn that by responding with a
"glad I could help" attitude, customers
will feel positive about the employee, the organization,
and the way they have been treated-ultimately
creating long-term customer loyalty. |