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Everybody
Wins: How to Turn Conflict into Collaboration
emphasizes that conflict is inevitable because
of a diverse workforce, constant change, stress
from doing more with less, confusion over responsibilities,
and miscommunication. |
Key
Learning Points:
• Understand why conflict
in the workplace happens
• Know how to change your perspective of
conflict
• Identify the three most common workplace
conflict situations
• Identify the five different ways people
deal with conflict
• Use the "Everybody Wins" approach
in a conflict situation
• Take personal responsibility for dealing
with conflict, diversity, and disagreement
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This
program will teach your employees how to recognize
three of the most common conflict situations in
the workplace:
1) Peer-to-Peer Conflict - How
do you deal with a conflict that is between you
and your coworker?
2) Work-Team Conflict - How do you deal with conflict
that happens in your team?
3) Manager-to-Employee Conflict - What do you
do when the conflict is between you and your boss?
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This
program teaches three easy steps to resolve conflict:
1) Everyone tells it like they
see it
2) Get everything on the table
3) Focus on the future
Bottom-line, employees will know a clear, easy-to-use
approach that will help them think things through
to arrive at the most appropriate choice of action
to take. Ultimately, this will increase the productivity
of your organization
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